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    • Joan Engebretson

    Engebretson is a former editor-in-chief of America's Network. She has covered the communications industry since 1993. In 2002, she won a national gold award from the American Society of Business Publication Editors for her columns. Previously, Engebretson was the editor of Telecom Investor, a supplement toAmerica's Network.
    Finance

    Creative marketing turns North Carolina shop around

    Joan Engebretson
    Jan. 1, 2020
    When Billy Darr accepted the job as general manager at Triangle Auto Body of Durham, N.C., he had his work cut out for him. Owner Dwayne Glenn, who started the business in 1984...
    Finance

    Eco-friendly format draws business to northern California shop

    Joan Engebretson
    Jan. 1, 2020
    Jacques Andres, owner of Oakland, Calif.-based Clean Green Collision, became interested in making the collision repair industry more eco-friendly as a result of a personal experience...
    Finance

    Pragmatic owner takes practical approach to DRPs

    Joan Engebretson
    Jan. 1, 2020
    We've all heard that the optimist sees the donut and the pessimist sees the hole. But perhaps the one with the clearest vision is the pragmatist, the one who sees the donut and...
    Finance

    Thriving on auto dealer body work

    Joan Engebretson
    Jan. 1, 2020
    More and more auto dealers are making the determination that they don't want to be in the collision repair business, instead forming relationships with one or more body shops ...