Angi Semler

Angi is a customer service specialist in a mechanical repair facility in Chicago. After devoting two and a half years to ABRN as an associate and senior associate editor, Angie assumed the role of managing editor. She is ASE-certified in engine repair and electrical/electroinc systems and has received I-CAR training in such areas as advanced vehicle systems; electronics for collision repair; and aluminum repair, replacement and welding. She also holds a Pennsylvania State Inspection License. A summa cum laude journalism graduate of Kent State University, Angi also earned an associate's degree in Automotive Technology--Mechanics and Electronics from Remington Education Center, Vale Campus in Blairsville, PA. For three years, she covered business news for a suburban Cleveland newspaper and served in a production, editing and writing capacity for a western Pennsylvania newspaper.
Finance

The power of pay plans

Jan. 1, 2020
Before Russell McCloud, co-owner of Accurate Automotive Attention in Yuma, Ariz., implemented a bonus program to reward for timeliness, he had one long-time technician who would...
Finance

Avoiding the pitfalls of pay plan incentives

Jan. 1, 2020
Some technicians want more money, others just want recognition. But many successful shop owners agree that some type of incentive is important to keep your employees happy.
Finance

Cranking up customer service

Jan. 1, 2020
Rules for wowing your customers and customer service pitfalls to avoid.
Finance

ANGER MANAGEMENT

Jan. 1, 2020
Your best form of advertising is a satisfied customer. And your worst? An unhappy customer. One of the best things you can do for business is resolve that customer's problem -...