Britt Johnsen

Cliff Corwith turned a totaled Camaro into his ideal car.

After an employee stole thousands of dollars in parts from Trubilt Collision Center, owner Jerry Salter found a way to ensure it would never happen again.

"The people who work in our shop have to be empowered. They need to be empowered to make important decisions and to do what’s best for the customer."

Five books that have helped shop owners and managers become better leaders.