Caliber opens 10th shop location in San Antonio market05/16/12 11:19 AM |
ASAAA launches aftermarket parts educational effort for lawmakers05/16/12 11:06 AM |
AASP expresses opposition to State Farm parts bidding program05/16/12 09:52 AM |
Date set for ASRW’s MSO Symposium05/15/12 11:16 AM |
Enterprise introduces customer repair status notification tool05/15/12 10:43 AM |
Sterling opens 63rd shop location05/15/12 10:15 AM |
Marco's Collision Centers grows to 11 locations05/14/12 10:57 AM |
Parts dealer speaks out against State Farm parts bidding program05/14/12 10:43 AM |
Strategies and Inspiration for Collision Repair Success
More News »Latest Collision Repair News
Issue Archive »
Current Issue | May 2012
Archive »
Features
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Passing it ForwardIt’s not enough for Mark Torres to run a successful shop in Tehachapi, Calif. He’s also been a committed teacher of repair pros, high school students and convicts. |
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Taking a StandShop owners Joe Lubrano, Dennis Sterwerf and Ron Nagy have defended and improved the industry through political involvement. They’re calling for you to join them. |
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CASE STUDY: Competing with GiantsFaced with stiff competition from big repair chains, Keenan Auto Body had to find a way to improve its insurer services, or risk losing some of its hard-earned business. |
Strategy: Make Money // Save Money // Work Smarter
Archive » Human Resources |
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Cut Ties With ConfidenceThere’s no enjoyable way to fire an employee, but there is a right way. Following the proper steps will protect you from wrongful termination lawsuits. |
Archive » Sales+Marketing |
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Save Lives, Build Your ReputationHosting emergency extrication courses for first responders can help you market your business, while saving lives at the same time. |
Archive » Finance+Operations |
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Parts on Time, Every TimeParts delays can stall the entire production process, hurting cycle time. A few process improvements can ensure parts arrive when they should. |
Archive » Customer Service |
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We’ll Get You ThereOffering free loaner vehicles can help your shop win the business of customers and insurers with minimal effort or investment. |
Archive » Shop Talk |
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How I WorkJim Siegfried, owner of Crystal Lake Automotive just south of Minneapolis, takes a personal approach to customer service and staff relationships. |
Columns
Archive » Driver's Seat // Jake Weyer |
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Stepping Up Our ServiceEvery shop operator in this industry is trying to do the same job, but it’s the way they do it that sets them all apart. |
Archive » Taking Care of Business // Tom Franklin |
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Liability LimitationsLiabilities versus profit opportunities |
Archive » Across The Pond // Jon Parker |
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Building a Better ProcessRestructuring production |
Departments
Archive » Quick Fix: NEWS // IDEAS // PEOPLE // TRENDS IN BRIEF |
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Parts ProtectionA precedent for parts liability protection |
Archive » Questions: INDUSTRY Q+A |
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Scott BiggsScott Biggs of the Assured Performance Network, on its new certification program |
Archive » Snap Shop |
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Hanley Bros. Rapid Body WorksThe shop floor at Hanley Bros. Rapid Body Works in Houston |
Archive » Collision Art |
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Twice the LoveA twice-restored 1966 Corvette Sting Ray |
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