Norm Breaker

While many dealer shops have struggled, Scott Knose has helped Ken Barrett Chevrolet Cadillac’s shop increase annual revenue by $2 million during the last 15 years.

Creating Connections

The Body Shop of Athens has doubled revenue and moved into a 14,000-square-foot facility through innovation and a commitment to building community relationships.

Forward Focus

Bill Aeschliman and Jim Missig have high standards for success. Already at the helm of a $26.5 million a year shop operation, they are still rapidly growing CARCARE Collision Centers.

Personal Business

Your staff’s personal problems can become your own if you don’t know how to handle them. Here’s a primer for dealing with employees’ personal matters for the benefit of your business.

VIP Employee Programs

Offering discounts and specials to employees of local businesses is an inexpensive and simple way to get more customers in your shop and build word-of-mouth referrals.

An Audit That Pays You Back

Shop equipment can suck a lot of power. Find out just how much, and what you can do to minimize it for reduced overhead and lengthen the life of your big investments.

Always on Call

A 24-hour answering service can help your shop serve customers when it’s convenient for them, reducing the stress following an accident and boosting your reputation.

The Hyper-Optimism Flaw

Keeping optimism in check

What can collision repairers upsell to customers?

What types of things can collision repairers upsell to customers when their vehicle is already at the shop?

Cars with Crash Avoidance Steer Clear of Shops

Crash avoidance systems causing significant collision reductions

Improving Shop Layouts

Arranging shop layouts for optimal workflow

Terry Fortner

Terry Fortner, vice president of industry relations and market development for LKQ Corp. explains the significance of NSF International’s new parts distributor certification program.

Paint Booths/Prep Stations/Booth Equipment

Camaro for a Cause

A 1968 Camaro restored for a father fighting cancer