Kylie Kepus was a single mom looking for part-time work when she landed a cashier position at Phoenix Motor Company. Now she oversees the Mercedes Dealership’s body shop, which pulls in $2.4 million annually.
Donald Reckner, owner of Elmo’s Auto Body, felt the brunt of the auto-market slump a couple of years ago when GM dumped the dealership connected to his shop. Unwilling to give up, the collision center reinvented, rebranded and overcame the doubts of DRP partners to survive.
When the leaders of Pohanka Collision Centers began blueprinting, they also committed to changing the company’s culture. The result? Cycle time dropped, revenue increased, and customer satisfaction index scores passed 95 percent.