A Thief in the ShopProtecting yourself from employee theft. |
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Aftermarket parts frustrationsAftermarket parts frustrations abound in the industry. We recently had to go through the NESHAP deadlines, so I get it. Does anyone in Washington care how this affects us? |
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Accounts ReceivableA conversation with Steve Villanueva on accounts receivable. |
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Kelley LoweryKelley Lowery, Education Manager, Collision Repair and Refinish Technology at Universal Technical Institute, Houston, talks technology, lean principles, and why you should hire his students. |
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Go Your Own WayAfter four years as partners and a tough-but-amicable split, dealer shop Mercedes Collision Center and indy repairer Valley Paint & Body are taking steps to grow their businesses on their own terms. Lessons learned: Identity is key, employee commitment priceless, and mistakes are part of the game. |
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Shop Tune-Up for Tough Times16 things you can do right now to energize your employees, wow your customers and get your business back on track, even in a tight credit market where big investments are impossible for most. |
Got Likability?When closing an estimate, it’s not what you say but how you say it. Here’s how one shop got its story straight and improved its closing rate, with the help of ContactPoint Solutions. |
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The Benefits of Good BenefitsProviding great benefits for your employees can help you grow your business. Here’s how one shop owner created loyalty—and productivity—through a fabulous employee health insurance package. |
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Social Media Sells Your Shop For LessYour customers know how to use Twitter, shouldn’t you? Here we talk to shop owners who have committed to a Twitter presence—and are profiting to the tune of thousands. |