Strategy+Planning

ARTICLES

Your KPI-Tracking Guide

Every business is different—but the numbers that affect shops are universal. And knowing how to monitor and improve KPIs is an art. Courtesy of three standout shop operators and information culled from the 2018 FenderBender Industry Survey, here’s your guide for tracking KPIs.
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How They Did It

Does your company resemble what you set out to accomplish from the beginning? Are you the leader you wanted to become? Are your employees part of a realized vision? Here are lessons from three top shop operators who had an idea, a plan and the diligence to realize their visions.
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Looking to Cut Back

When you’re constantly focused on the daily operations of your shop, it can be hard to focus on the larger picture. Take a look at areas where you can cut back and assign your tasks to others.


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A Clear Vision

Finding inspiration from successful entrepreneurs and looking back at past experience can help shape the way you lead. Find a style that works for you and the culture you want to create.


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The 2017 FenderBender Awards: Melissa Marscin

Melissa Marscin’s success with the Collision Repair Education Foundation program rests in her communication with both industry donors and collision repair instructors. It’s a twofold approach that keeps money coming in from companies and organizations, and gives schools the opportunity to promote updated curriculum and equipment to students.
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The 2017 FenderBender Awards: Richard Romero

From day one, Richard Romero's goal has been to shatter the traditional industry model and bring the lessons he learned from his years of dealership training into the independent side. That initiative is what helped Dan's Paint and Body increase revenue from $4 million when Romero was hired to $6.2 million in 2016.
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Continued Success

In order to keep his team on the same page, Kyle Wharff holds update meetings on the first workday of every month to go over the previous month’s numbers and to set an action plan to address areas of concern. These are the key areas of improvement that he requires
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