Shannon and Shawn Mugavin, sister and brother, took over the family business and continue to practice their father’s customer service policy of honesty and fairness.
While his father oversaw the evolution of the DRP, Tyler Scott Graham oversaw the evolution of the shop’s production process, and now those two styles have coalesced at the $3.5 million shop. Graham’s father credits the shop’s 60 percent rise in sales over the past five years to his son’s rigorous pre-production process.
Armed with his dad’s guidance and dealership knowledge, Zack Newman had a very specific plan in mind from the start: eschew DRPs and cater to those two dealerships, all with the goal of having them send repair work his way. And, five years later, with a $1.8 million, eight-employee, 5,000-square-foot shop, that’s exactly how he did it.
In an interview with a GM executive, FenderBender inquired into the motivation to start the GM Collision Repair Network and what it means for the rest of the industry.
Dave Dunn, owner of Dave's Auto Body in Galesburg, Ill., has perfected the secret to customer loyalty programs: offering a service that the customers want to come back for.
It is essential for a business owner to not only gain a financial report from a management system but to understand each area of the sheet and what it can affect.
Accomplished industry veteran Mike Anderson, who operates CollisionAdvice.com, breaks down the biggest changes to the collision repair industry over the last two decades.
