FenderBender

'Just What the World Needs'

September 25, 2019

Anna Zeck

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It's time for the collision repair industry to get past negative, limiting stereotypes.

More Marketing, More Money

September 25, 2019

Melissa Steinken

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Kim Barks, owner of Complete Car & RV Repair, has grown her family’s body shop from a staff of 3 people to a business that does over $2 million in revenue.

How I Work: Chance Smith

September 25, 2019

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By planning out a detailed daily schedule, shop operators can create time to work on projects to spur legitimate shop improvements.

An Insider's Look at Consolidation

October 18, 2019

Kelly Beaton

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While overall collision repair industry consolidation slowed recently, regional MSOs with room for growth are being analyzed closely by private equity firms looking to invest.

Treating the Customer First

October 1, 2019

Melissa Steinken

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One Nevada repair facility provides ample evidence that, by focusing on customer service above all else, a shop can increase revenue regardless of how many DRPs it has.

Power of 3-D Printed Parts

September 25, 2019

Melissa Steinken

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Researchers developed a 3-D printed parts solution to lessen waste in the environment and potentially reduce costs for collision repairers.

Survey Suggests Tech Shortage Stabilizing

September 25, 2019

Kelly Beaton

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Research indicates that, by investing in training and career planning, body shops can significantly improve their chances of hiring and retaining skilled technicians.

The Ultimate Guide for Firing an Employee

October 7, 2019

Melissa Steinken

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A human resources expert shares how to go through each step of the firing process.

Three Tips to Deal with Declined Service

September 25, 2019

Melissa Steinken

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A safety-focused approach can lead to fewer declined repairs by a shop’s customers.

Making the Most of Marketing Books

September 25, 2019

Kelly Beaton

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According to one expert, marketing books are most impactful when they provide suggestions for exactly how to implement changes to improve your campaigns.