According to the 2019 FenderBender Industry Survey, body shops that have multiple DRPs tend to have significantly better CSI scores than those with no such relationships.
Cold receptions from nearby residents often greet new body shop owners, but listening to concerns can eventually paint collision repairers in a positive light.
In order to provide customer service that truly sets your shop apart, you need to hire customer service reps that communicate clearly and display compassion.
