What is likely killing your cycle time the most is your repair planning process. Through interviews with the nation’s top operations and statistical data culled from the FenderBender Industry Survey, here are five repair planning strategies you should implement immediately to achieve ultimate throughput.
With the OEM-aftermarket part debate recently resparked by legislation in Rhode Island, FenderBender decided to look at its 2018 FenderBender Industry Survey to see how OEM part use affects profitability.
A shop could be experiencing increased cycle time and delays in the repair, if a shop role is missing. Steve Morrow and Will Latuff outline how to create and write a new job role for your shop.
A shop owner in North Carolina saw a need to gain more online customer traffic and spread the word of his business. Here’s how he competed with a digital marketing campaign.
Employees might disagree but the key is staying cool in the face of workplace conflict. Jan Fox of Fox Talks, shares her approach to using verbal de-escalation in the face of conflict.
A Hawaii repair shop owner and Scott Biggs, CEO of Assured Performance Network outline the leading mistakes that shop owners can make when it comes to OE certifications.
Columnist and shop owner Ryan Cropper explains why your business doesn't necessarily need to be staffed with several employees with great leadership skills.
