2022 Industry Survey: KPI


Product Details

The 2022 FenderBender KPI Report covers all the major KPIs necessary to measure, benchmark and compare success. It gives you the opportunity to see what other shops track and how they perform.

Only in the KPI Report:

  • Key-to-key cycle time
  • Job-start-to-completion cycle time
  • Touch time
  • How CSI is tracked
  • CSI score
  • NPS score
  • ARO
  • Estimate closing ratio
  • Supplement ratio
  • Gross profit margin
  • Gross profit on material sales
  • Gross profit on parts sales
  • Gross profit on labor sales
  • Net profit margin
  • And many more