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2017 KPI Survey

2017 FenderBender KPI Survey: Complete Report

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Product Details

The 2017 FenderBender KPI Survey: Complete Report gives you a definitive look at KPIs throughout the industry. It shows you details on who’s tracking and how they perform.

While our July cover story summarized how KPIs are used, this Complete Report adds specific KPI results, shop background details and more from the 200+ operators who took the survey.

It contains everything from the story, plus added information and more precise details so you can more accurately measure your business against the industry and develop stronger ideas for how to improve.

Once you complete your order, you will receive a download link by email.

 

Only in the KPI Complete Report:

Industry Results From All 14 Major Shop KPIs

  • Key-to-Key Cycle Time
  • Job-Start-to-Completion Cycle Time
  • Touch Time
  • How CSI is Tracked
  • CSI Score
  • NPS score
  • ARO
  • Estimate Closing Ratio
  • Supplement Ratio
  • Gross Profit Margin
  • Gross Profit on Material Sales
  • Gross Profit on Parts Sales
  • Gross Profit on Labor Sales
  • Net Profit Margin

Average Touch Time: When waste is eliminated and touch time improves, cycle time does as well, according to Rich Altieri of Autobody Management Solutions.

Average Touch Time: When waste is eliminated and touch time improves, cycle time does as well, according to Rich Altieri of Autobody Management Solutions.

   

Annual Revenue

Annual Shop Revenue: Breakdown from 2017.

 

Complete Background Detail on Shops

  • Job Title
  • Business Type
  • Shop Size
  • Staff Size
  • Location
  • Annual Revenue
  • DRP Percentage of Sales
  • Number of DRPs

 

TOC Preview


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