| | | | | | | | Will Latuff carries on a proud legacy at his family’s historic body shop. |
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| | | | | | As the technician shortage persists, shop owners are finding that the most reliable path forward is developing talent internally. |
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| | Insurers increasingly deny reimbursements and call it "following policy". Shops must push back against these small changes before they become tomorrow's standard. |
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| | | | | | What is the potential liability collision repair shops face with ADAS calibration, and how can they protect themselves? |
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| | Customer service impacts reputation and profitability in collision repair. By fostering positive customer experiences, you can thrive in challenging times. |
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| | | | | | With the limitations of photo-based estimates, shop operators can take a mediated, process-driven approach that clarifies the preliminary nature of virtual estimates, establishes shared documentation standards, and creates clear escalation paths to reduce conflicts and improve outcomes. |
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| | Healthy conflict, managed well, can lead to better decisions, improved processes, and enhanced customer experiences. |
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| | Industry ADAS experts discussed the challenges shops face with ADAS and the importance of developing a process that improves confidence among shops, insurers, OEMs, and consumers in ADAS repairs. |
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| | Mike Anderson hosted a workshop to help North Haven Auto Body Owner Bob McSherry and his parts suppliers learn about the challenges each face and how they can work better together. |
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Your August 2026 issue of FenderBender is now available online. View >>
SUBSCRIBE to more leading edge content from our digital edition! |
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