To better assist shop owners with their production management, marketing tactics and leadership styles, FenderBender has compiled a short list of essential business-building material from some of its favorite sources.
Welcoming change into a shop can not only revamp the way a shop operates, but bring a new perspective to both employees and customers. Here's how one shop owner bred a customer-first mentality at his shop.
Giving back isn’t just something Sheryl Driggers does in her personal time; it’s something she uses to help create customer relationships and propel her mission amongst her staff. Philanthropy is part of her shop’s brand, and it’s helping Universal Collision stand out in its market.