In the wake of George Floyd's death in May, a family of shop operators in Ohio and Kentucky made a carefully worded Facebook post in an effort bring communities together.
Zoe Rains-Hoffa, who helps operate a collision repair business in Ohio with her father, FenderBender columnist Kevin Rains, explains the keys to avoiding conflict when working with family members, such as keeping business matters in the proper perspective.
In this month's FenderBender Interview, columnist and shop owner Kevin Rains discusses the steps he's taken to improve his business' growth, as well as how to strike the right balance between showing vulnerability and motivating employees after a hard year.
