Deriving arbitrary targets isn’t an effective way to measure performance.

Core values and beliefs are crucial to the culture of your shop.

A general manager for a California MSO shares tips he’s picked up for making process-centered environments work at his shops

Constant improvement is essential for sustained success in today’s collision repair industry. Sustainable businesses have employees who are always trying to figure out better ways of doing things, says Randy Stabler, president of Pride Collision Center.