Study Shows Customers Need to Be Acknowledged ASAP January 15, 2021 No Comments A recent study by J.D. Power showed that the sooner customers are welcomed, the higher their satisfaction rate.Read More
Auto Parts Shortages Could Undermine Customer Satisfaction March 16, 2020 No Comments As the coronavirus continues to interrupt global supply chains, parts shortages could undermine gains in customer satisfaction over the past few years.Read More
Hiring an Office Pro January 18, 2018 Noura Elmanssy No Comments Tips for knowing when and who your shop needs to recruit for its office staff.Read More
Seven Steps to Better CSI Survey Data December 20, 2017 Anna Zeck No Comments The keys to receiving more CSI surveys—with stronger, more usable dataRead More
How does DRP use impact how customers view a shop? April 1, 2017 Kelly Beaton No Comments Customers don’t seem to have major qualms with Direct Repair Programs, judging by FenderBender’s 2016 KPI SurveyRead More
Becoming a Community Icon March 14, 2017 Travis Bean No Comments How Gatorland Toyota's collision repair center built its reputation as its market's go-to, 'neighborhood' shopRead More
Hire Front Office Staff with Sales Experience July 1, 2010 No Comments Win more repair business by transforming your front office staff into a friendly sales force.Read More
Ask for Customer Input April 30, 2010 Tom Franklin No Comments If the customer is always right, ask for their input and advice.Read More
