In the 2017 FenderBender KPI Survey, shops that invested in CSI software sported much higher annual revenues. Here are the other tool and technology purchases that separate them from less profitable shops.
Kipker spent the last 21 years working for Safelite, where his roles included serving as controller, director of financial planning and analysis, and for the past 14 years as vice president of claims management and strategic planning services.
In the 2017 FenderBender KPI Survey, FenderBender asked surveyed shops whether they used in-house or third-party services. Here is where each of those parties statistically ended up in terms of profits and CSI scores.