Patrick Gray, the owner of Sunn West City's Auto Body in Arizona, a shop with a 98.6 CSI score, explains the importance of in-house training these days, due to factors like changes to materials being used.
Even if you're handling marketing responsibilities all by yourself as a shop owner, you can still work efficiently by utilizing social media options like Facebook's scheduling function.
In this edition of CollisionCast, Jeff Olender, who co-owns a $13-million-per-year shop business in Connecticut, explains the benefits of a "boots-on-the-ground" leadership style, such as how it can help garner the respect of a staff.
In this installment of FenderBender's video series, Derek Lighthall, the owner of Committed Collision Auto Body in New Hampshire, explains how offering an expansive benefits package has helped him attain buy-in from his staff.
Jay Hayward, CSN Collision Centres' vice president of operations, spoke at the Canada Night event during SEMA about how body shop owners can train their staffs to handle evolving technology like advanced driver-assistance systems.
Jeanne Silver, the longtime owner of CARSTAR Mundelein near Chicago, explains what needs to change to make most body shop environments more inclusive of women.
