Island Fender used to receive 90 percent of its business from DRPs. Feeling he was losing control of his body shop, owner Van Takemoto decided to tone his DRP business down. While painful at first, now his business is thriving. Here's how he did it.
After Angela Chmura stepped into a leadership role at Goff’s Collision Repair Centers, transforming the shop culture and positioning her MSO as an ideal business partner in her market was a task that took several years of planning. Here's how she established her vision and became a go-to body shop in the Wisconsin market.
As 2018 unfolds and automated vehicles take over, the insurance industry is going to experience drastic changes. And, as a shop owner, you need to understand everything warping the traditional understanding of the shop-insurer relationship.
"In the next five years, I believe you will see the elimination of DRPs," Todd Tracy said. "Insurance companies are going to get out of the bullying business. They're going to put their trust and faith in the repair facilities."