The COVID-19 pandemic has shown that body shops don’t need to rely on time-honored habits like face-to-face communication nearly as much as previously thought.
In order to provide customer service that truly sets your shop apart, you need to hire customer service reps that communicate clearly and display compassion.
In this episode of the FenderBender Interview Series, Ryan Cropper, the owner of Able Body Shop in Anchorage, Alaska, provides insight about how shop owners can know when it's an ideal time for them to expand their business.
Before spending hundreds of dollars traveling to an industry event, it’s worth your time to get feedback from others who have attended that event previously.
