In the report, Mitchell executives share insights on challenges and opportunities with AI and claims, the impact of the increasing complexity and risks associated with repairing car windshields.
While new vehicle sales numbers have cooled from the records of the previous couple of years, the strength of the US economy continues to have an impact on consumer behaviors, driving patterns, and thus, the trajectory of the auto claims and collision repair industries.
Mitchell has released its Industry Trends Report for the first quarter of 2019, and the research noted that 5G has the potential to be a game-changer in terms of how connected cars interact.
Nina Smith, Mitchell's executive vice president and general manager of casualty solutions, explains how integration, technology, and data provide the insights required to give adjusters a full picture of insurance claims.
