FenderBender’s annual study of collision repair key performance indicators (KPIs)
It’s increasingly clear that KPI is more than a trendy acronym in today’s collision repair industry. Tracking performance is driving improvement at shops across the country. And the shops that track tend to be the ones that are leading the industry in terms of size, sales and profits. Find out what metrics shops are tracking, how they’re performing and how your shop stacks up in our 44 page report.View
FenderBender's nationwide evaluation of key performance indicator (KPI) tracking and measurement in the collision repair industry.
Collision repair shops today are under increasing pressure to perform, thanks to ever-higher customer expectations, tighter insurer requirements, and advances in technology. The emphasis on performance has led to a focus on key performance indicators, or KPIs. But how many shops actually track KPIs, how are they performing, and how do they stack up against shops that don't measure? The 2013 FenderBender KPI survey answers these questions and more for 127 shops of various sizes spanning the country.View