Items Tagged with 'kpi'

ARTICLES

Your KPI-Tracking Guide

Every business is different—but the numbers that affect shops are universal. And knowing how to monitor and improve KPIs is an art. Courtesy of three standout shop operators and information culled from the 2018 FenderBender Industry Survey, here’s your guide for tracking KPIs.
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CCC Releases New Repair Management Tool

CCC Information Services Inc. announced on Tuesday the availability of CCC Direct, a new repair management tool that aids shop management in implementing and managing standard operating processes across their business.
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Take the 2017 FenderBender KPI Survey

The KPI survey results reveal more and more about the industry each year, but one fact has remained true: Those that track KPIs tend to perform at a much higher level; those that don’t—and many still don’t— keep falling further behind.
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PRODUCTS

2015 KPI Survey

2015 FenderBender KPI Survey: Complete Report

$149.00
$44.50
$104.50 (70%)

FenderBender’s annual study of collision repair key performance indicators (KPIs)

It’s increasingly clear that KPI is more than a trendy acronym in today’s collision repair industry. Tracking performance is driving improvement at shops across the country. And the shops that track tend to be the ones that are leading the industry in terms of size, sales and profits. Find out what metrics shops are tracking, how they’re performing and how your shop stacks up in our 44 page report.

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2013 KPI Survey

2013 FenderBender KPI Survey: Complete Report

$149.00
$44.50
$104.50 (70%)

FenderBender's nationwide evaluation of key performance indicator (KPI) tracking and measurement in the collision repair industry.

Collision repair shops today are under increasing pressure to perform, thanks to ever-higher customer expectations, tighter insurer requirements, and advances in technology. The emphasis on performance has led to a focus on key performance indicators, or KPIs. But how many shops actually track KPIs, how are they performing, and how do they stack up against shops that don't measure? The 2013 FenderBender KPI survey answers these questions and more for 127 shops of various sizes spanning the country.

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