If the 1963 Consent Decree is revoked, competition between body shop businesses could theoretically be impacted by practices like price-setting.

To ensure that your staff speaks respectfully of insurers to customers, it helps to dedicate that task to customer service reps.

Joining your state's main auto body associations can mark the initial steps toward truly impacting the industry, according to one industry veteran.

Your best bet to market your body shop to insurers is to note what makes it unique, like the fact it features a quick lane.