Boosting Shop Business with Two-Way Texting August 27, 2019 Melissa Steinken No Comments One SMS messaging company, Podium, shares how to implement and use a two-way texting platform to decrease time spent talking with customers and increase the ease of their experience.Read More
The Difficulty of Leadership June 11, 2019 Anna Zeck 2 Comments Why it's ultimately worth putting in the work.Read More
5 Keys for Communicating with Young Technicians May 22, 2019 No Comments If you want to communicate with today’s young employees effectively, it helps to have one-on-one meetings.Read More
Secrets for Hiring Top CSRs May 1, 2019 Tess Collins No Comments Finding the right customer service representative is key to running a successful business—here are a few places outside the industry to look.Read More
Connecting Work and Home Life April 30, 2019 Alayna Baggenstoss No Comments Kansas shop owner Clay Hoberecht offers insight on how to have a solid work/life balance while leading a business.Read More
How to Deliver Constructive Feedback April 23, 2019 Kelly Beaton No Comments Before offering instructional feedback to employees, it’s important to consider their personality style, so your message doesn’t miss the mark.Read More
Handling Calls from Disgruntled Customers April 18, 2019 No Comments Communication expert Kimberly Pope shares her top tips to turning an upset caller into a returning customer.Read More
How to Deliver Constructive Feedback April 10, 2019 Kelly Beaton No Comments Before offering instructional feedback to employees, it’s important to consider their personality style, so your message doesn’t miss the mark.Read More
Throw the Ball Harder! March 1, 2019 Kevin Rains No Comments A look at how intensity can develop employees.Read More
