Kurt Zimmer, owner and manager for Kurt's Autobody Repair Shop in Bloomington, Ill., outlines how to strategically market in the community, even when it might be a case-by-case basis.

Louie Sharp, owner of Sharp Auto Body, describes how the little things matter when it comes to offering a loaner vehicle service.

Here’s a look at two books that are inspiring leaders in the automotive industry.

Fine-tuning front-end processes can mean less hustle and bustle for the customers and more money towards expanding the business.