The increasing number of hours per day technicians physically touch cars goes on to improve cycle time, efficiency, productivity, and net profit margins. Here’s how those four KPIs stacked up to various reported touch times in our 2017 FenderBender KPI Survey.
Statistics from the 2017 FenderBender KPI Survey show that lower supplement ratios lead to drastically improved sales. From cycle time to NPS to net profit, here’s how supplement ratios affect collision repair shops.
Adam Grant, a past feature subject in FenderBender, has grown his shop from $350,000 in sales to over $2 million, has been able to do this with an intense focus and ability to implement strategies based on tracking KPIs.