Best Workplaces 2021: The Value-Added Workplace March 1, 2021 Mike Munzenrider No Comments Tasking techs and managers with identifying this Kentucky MSO’s values brought everyone together.Read More
Numbers: Who’s Tracking Their KPIs December 23, 2020 Mike Munzenrider No Comments The more heavily reliant a shop is on DRPs, is it more likely to track key performance indicators?Read More
Six Steps to Better KPI Tracking July 30, 2020 Anna Zeck No Comments The numbers every MSO must monitor—and how Read More
Sponsored By OEC What's Next for OEC May 1, 2020 Sponsored Content No Comments 2020 is OEC's 20th anniversary, and the next 20 years will be focused on parts, relationships and mobile technologiesRead More
Sponsored By CARSTAR Why is Customer Service Important to your Business? February 28, 2020 Sponsored Content No Comments Customers will remember the experience much more than the car careRead More
Sponsored By CARSTAR How to Track Your Performance October 31, 2019 Sponsored Content No Comments Enhancing culture is an often overlooked side effect of tracking KPIs and other shop dataRead More
20 Biggest Collision Repair Issues of Last 20 Years April 19, 2019 Kelly Beaton and Melissa Steinken 2 Comments A look at the 20 biggest issues that have impacted the collision repair industry during FenderBender’s 20 years in existence.Read More
Changing to a Team-Oriented Process December 19, 2018 Melissa Steinken No Comments Going from a commision-based salary to a team pay-plan can make a shop’s overall culture more pleasant.Read More
The Power of Failure April 1, 2018 Jason Boggs No Comments Tracking KPIs involves having powerful discussions about the ways your shop might’ve failed.Read More
Important KPIs for Your HD Collision Business April 1, 2018 Melissa Steinken No Comments Dean Hancock shares what KPIs to track and the most important one that shops are missing.Read More
