If these millennial shop owners can agree on one piece of advice, it’s this: Don’t be afraid of change. To prove adaptation is essential the ever-changing collision repair industry, they each detailed the progressive strategies that will separate them from the pack in the new year.
Around 57 percent of car-owning millennials said they could not give up manually driving a car, while 42 percent said they would. The results of this particular question were a lot tighter than anticipated and demonstrate the openness many millennials have toward self-driving cars—an openness that is not as prevalent with older American consumers.
A new report from Campaign Monitor finds that American consumers prefer email as the main form of communication more than ever—that includes 89 percent of millennials. Here are three easy tips for improving your email communication with customers.