M5 Management Services Inc consultants share their advice on how a dealership team can increase points of sale with the customer without losing the customer’s trust.

In order to have an efficient blueprinting process, you may want to consider employing both front-end and back-end estimators at your shop.

A body shop can be marketed effectively for surprisingly little, if you can inspire employees to occasionally donate their time during charity events.

Your dealership can have truly effective marketing if you closely track the return on investment of all campaigns.

If you want an eye-opening business card, you may want to seek the help of an online designer.

When trying to secure additional services from vendors, it’s helpful to explain the mutual benefits of such a business exchange. Here's how to get the most out of vendor relations.

When setting up a marketing budget, it’s important to set aside funds for testing evolving forms of digital advertising. Here's what one expert says dealerships should be devoting their marketing budgets toward in 2018.

If your facility makes a concerted effort to hire diligent estimators, you’re far likelier to get fully reimbursed for each repair.

Body shops that aim to meet repair timelines would be well advised to utilize modern estimating software, which quickly creates production schedules.