Welcoming change into a shop can not only revamp the way a shop operates, but bring a new perspective to both employees and customers. Here's how one shop owner bred a customer-first mentality at his shop.

From leadership to community outreach to work-life balance, marketing to families is most important to Henry Yach III

How a longtime family-run shop is setting itself up for future growth

A family business takes on new meaning at Dailey’s Body Shop