The Insurer Report Card asks collision repairers to grade each company based on how well the insurers’ claims practices help ensure quality repairs and customer service.
The industry’s adoption of vehicle scanning as part of the repair process can be seen in the results of the "Who Pays for What" surveys conducted by Collision Advice and CRASH Network.
Collision repair professionals once again have an opportunity to grade the performance of the insurance companies in their state, due to CRASH Network's insurer report card.
The quarterly “Who Pays for What?” survey conducted this past spring found that just over 30 percent of shops that seek to be paid for inspection of seat belts said they are paid “always” or “most of the time” for it.
In April, the Society of Collision Repair Specialists (SCRS) held an open board meeting that included two guest presentations featuring the Database Enhancement Gateway (DEG). You can now watch those presentations on the SCRS YouTube Channel.
The percentage of shops that have never billed an administrative fee for OEM research has declined from 76 percent in 2015 to about 70 percent in this latest survey.
This survey asks collision repairers to share their insights by grading, on an A+ to F scale, each insurer based on how well each carriers' policies and practices ensure quality repairs and customer service.
