"In the next five years, I believe you will see the elimination of DRPs," Todd Tracy said. "Insurance companies are going to get out of the bullying business. They're going to put their trust and faith in the repair facilities."
Patrick McGuire regularly consults collision repair shops on how to prevent the sort of disaster that occurred with John Eagle Collision Center in Texas. And one area where shops can really do themselves a favor is better understanding OEM position statements. He spoke with FenderBender to discuss how they can do just that.
Two people who were nearly killed in a burning vehicle are suing both John Eagle and the collision repair shop’s DRP partner, State Farm. And, regardless if the the plaintiffs win or not, Erica Eversman said the fallout from the case will affect collision-insurer relationships, increase public awareness of OEM procedures, and could lead to a class action lawsuit.