Controversial auto industry consultant Denny Hecker sat down with FenderBender to discuss what he views as the long-term viability of the collision repair industry. Hecker, one of the original franchisees of ABRA in Minnesota, says that, these days, shop operators need to know their market better than ever. 

Former business mogul Denny Hecker, recently released from prison after a bankruptcy gone horribly, wants shop operators to learn from his mistakes. Read more in his interview with FenderBender.

As part of its 2019 programming overhaul, I-CAR will visit shops annually to conduct ongoing assessments and advise on knowledge and skills gaps that exist within the shop. The idea is to require live or web training for new certifications, but only an assessment for certification retention.