Experience in the field isn’t always necessary, especially for front office and customer-facing jobs. Find out what’s important to you in someone that’s working with your customers and find ways to identify those skills in interviews
An expert from Southwest Airlines—renowned for its drive to satisfy customers—spoke with FenderBender on how to make customer service a high standard in your shop.
CCC Information Services and Mazda North American Operations are working together to address vehicle safety, which could help body shops to better serve their customers.
Mitchell announced the winners of the 2017 AutocheX Premier Achiever awards, honoring top performing collision repair facilities for customer satisfaction.
Leaving a new customer with a bad taste in their mouth can hurt your business. Elaine Dumler shares some tips to ensure that your customers keep coming back to you.
The little things pay off in the end. What might not seem like a big deal to you may change someone’s day and cause him or her to spread the word about your customer service.
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