The few minutes it takes to deliver a car to a customer can be a vital time to make a lasting impression on them.

The secret to gaining longterm customers, experts say, is connecting with them, so they’ll become outspoken advocates for your business.

When was the last time you experienced truly exceptional customer service?

When a customer seeks multiple estimates, the best solution is to showcase your shop’s standout services.

In order to provide customer service that truly sets your shop apart, you need to hire customer service reps that communicate clearly and display compassion.