An expert from Southwest Airlines—renowned for its drive to satisfy customers—spoke with FenderBender on how to make customer service a high standard in your shop.
Mitchell announced the winners of the 2017 AutocheX Premier Achiever awards, honoring top performing collision repair facilities for customer satisfaction.
Experience in the field isn’t always necessary, especially for front office and customer-facing jobs. Find out what’s important to you in someone that’s working with your customers and find ways to identify those skills in interviews
Leaving a new customer with a bad taste in their mouth can hurt your business. Elaine Dumler shares some tips to ensure that your customers keep coming back to you.
The little things pay off in the end. What might not seem like a big deal to you may change someone’s day and cause him or her to spread the word about your customer service.
Three standout marketing professionals, who have appeared in FenderBender, share their top picks for rethinking the way your shop markets itself to the public.
Every iPhone 5s or later, or iPad Air or later is going to be able to run iOS 11 and the new Augmented Reality (AR) feature. And if you own a small business, Small Business Trends said you should be taking advantage of them.
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