Moving up the Transformation Pyramid December 13, 2019 Kevin Rains No Comments How to foster a culture of transformational care for employees, customers, and your community.Read More
Customer Consistency November 15, 2019 No Comments Cross-training employees leads to any employee being able to step in and address the customer’s needs.Read More
CRASH Network Seeks Info for Insurer Report Card November 13, 2019 No Comments Collision repair professionals once again have an opportunity to grade the performance of the insurance companies in their state, due to CRASH Network's insurer report card.Read More
Nominations Open for 2019 Techs Rock Awards November 7, 2019 No Comments TechForce Foundation to honor accomplished technicians in several categories. Read More
How I Work: Nick Edwards November 1, 2019 No Comments The owner of Car Center Collision & Mechanical shares how he runs his shop efficiently to keep his staff focused on helping customers.Read More
The Transformation Pyramid October 31, 2019 Kevin Rains No Comments What can the coffee industry teach us about providing value?Read More
Four Keys to Exceptional Customer Service October 28, 2019 Kelly Beaton No Comments If you want your shop to achieve stellar CSI scores, it’s important to maintain contact with customers throughout the repair process.Read More
Scheduling for Customers’ Convenience October 22, 2019 Melissa Steinken No Comments In order to keep pace with competitors these days, body shop staffs need to take into account clients’ busy schedules when planning repair work.Read More
Three Tips to Deal with Declined Service September 25, 2019 Melissa Steinken No Comments A safety-focused approach can lead to fewer declined repairs by a shop’s customers.Read More
Streamlining Customer Service September 20, 2019 Kelly Beaton No Comments Susanna Gotsch, director, industry analyst at CCC Information Services, provides tips for providing impeccable customer service.Read More
