In this episode of CollisionCast, a professional customer service expert shares how body shops can use their front office staff to add new and creative business ideas intended to boost customer satisfaction.
One shop owner in New Hampshire decided to take a risk and buy a failing collision repair shop. He then turned the business around into a 4 out 5 star-reviewed shop producing over $1 million in revenue.
Andrew Begnoche, director of operations for Holdcom, notes how body shops can market themselves in an underused area: over the phone, while customers are placed on hold.
Jonas Sickler, the marketing director for ReputationManagement.com, shares the impact negative reviews have for businesses and what they can do to avoid them.
