Rains: Friends, This Is Sales October 31, 2022 Kevin Rains No Comments It's time to get back to the basics of customer service.Read More
Keeping the Lines of Communication Open August 25, 2022 Lindsey Gainer No Comments Effectively communicate with customers to build trust and profitability.Read More
CollisionCast: Making Quality Control a Priority - Part 2 February 16, 2022 Steve Bauer No Comments Industry expert Chris Maimone continues the discussion from Part 1 regarding the importance of quality control and customer service.Read More
Communication is Customer Service May 7, 2021 Mike Munzenrider No Comments Want a strong CSI score? Tell your customers just that, then walk the walk and treat them as individuals.Read More
Follow Up or Foul Out April 7, 2021 Maraya King No Comments FenderBender answers all of your questions about following up with customers.Read More
Remaking a Shop’s Image from the Inside Out April 2, 2021 Mike Munzenrider No Comments How an experienced manager took a body shop with a bad reputation and invested in its rehabilitation.Read More
Doubling Down on Customers and Community March 15, 2021 Maraya King No Comments How a small town shop dedicated itself to rising above the competition by focusing on the importance of who repairs customers’ cars.Read More
AkzoNobel Launches Instructional Center March 10, 2021 FenderBender Staff Reporters No Comments Paintmaker's center is for both in-person and virtual events.Read More
Empathy: The Secret to Stellar Customer Service February 19, 2021 Maraya King One Comment Meeting customers where they’re at makes it more likely that they’ll come back.Read More
How to Increase Your Capture Rate February 15, 2021 Maraya King No Comments Customers walk into your shop for a reason—here’s how to make sure they leave with an appointment.Read More
