FenderBender answers all of your questions about following up with customers.

How a small town shop dedicated itself to rising above the competition by focusing on the importance of who repairs customers’ cars.

Paintmaker's center is for both in-person and virtual events.

Meeting customers where they’re at makes it more likely that they’ll come back.

Customers walk into your shop for a reason—here’s how to make sure they leave with an appointment.

It can be scary, but there are ways to thrive without direct repair programs

Guidance from the Equal Employment Opportunity Commission and a human resources expert to help navigate the months ahead.

Retain customers and improve your bottom line with these nuggets of wisdom.