Patrick Gray, the owner of Sunn West City's Auto Body in Arizona, a shop with a 98.6 CSI score, explains the importance of in-house training these days, due to factors like changes to materials being used.
More auto glass claims are filed in Arizona than California or Texas—states with respective populations several times larger—which has drawn the attention of the National Insurance Crime Bureau.
Hundreds of thousands of Arizona residents are driving recalled vehicles with dangerously defective airbags that could blast sharp metal fragments at the driver and/or passengers upon deployment, resulting in serious injury or death, even in a minor crash.