In the 2017 FenderBender KPI Survey, FenderBender asked surveyed shops whether they used in-house or third-party services. Here is where each of those parties statistically ended up in terms of profits and CSI scores.
Many shops advocate for non-DRP programs, while others insist DRPs are essential to operations. There’s no one-size-fits-all approach to DRPs, but there are trends. The 2017 FenderBender KPI Survey evaluated just how much DRPs matter to overall net profit margins.
Statistics from the 2017 FenderBender KPI Survey show that lower supplement ratios lead to drastically improved sales. From cycle time to NPS to net profit, here’s how supplement ratios affect collision repair shops.