The CCC® Engage Photo Estimate function offers collision repairers an efficient new channel to garner more business and provide a 21st-century consumer experience
In the third quarter, CCC ONE powered nearly three million digital connections and enabled collision repair facilities to exchange more than 13 million individual messages with customers.
Janel Garis, customer service representative for Legacy Auto Body Group, LLC, shares what it means for her everyday routine when she takes on more responsibility than simply the customer service role.
In light of a new estimating tool that introduces Artificial Intelligence (AI) into the estimate writing process for adjusters, collision shop staff remain skeptical.
