CollisionCast: Making Quality Control a Priority - Part 2 February 16, 2022 Steve Bauer No Comments Industry expert Chris Maimone continues the discussion from Part 1 regarding the importance of quality control and customer service.Read More
The Advantages of Local Social Media May 14, 2021 Paul Hodowanic No Comments According to a Digital Stack report, social media platforms favor local content over national content, with local pages gaining over 450 percent more engagement than national pages.Read More
Empathy: The Secret to Stellar Customer Service February 19, 2021 Maraya King One Comment Meeting customers where they’re at makes it more likely that they’ll come back.Read More
How to Increase Your Capture Rate February 15, 2021 Maraya King No Comments Customers walk into your shop for a reason—here’s how to make sure they leave with an appointment.Read More
Sponsored By Synchrony Car Care Customer Connection is Key October 1, 2020 Sponsored Content No Comments Short-term Service Makes Building A Long-Term Relationship More ProfitableRead More
The Secrets to Gaining Customers for Life July 20, 2020 Kelly Beaton No Comments The secret to gaining longterm customers, experts say, is connecting with them, so they’ll become outspoken advocates for your business.Read More
The Keys to Retaining Customers July 1, 2019 Kelly Beaton No Comments If you want exemplary customer retention at your shop, it’s important to study the driving habits of potential customers in your area.Read More
Branded Giveaways Drive Customer Retention September 1, 2017 Kathleen Sandoval No Comments Appeal to customers and increase your referrals with unique shop merchandise.Read More
Implementing a Phone-Training System July 1, 2014 Anna Zeck No Comments How to develop a simple phone-training system to gain and retain customersRead More
Targeting Generation Y July 1, 2014 Bryce Evans No Comments Three Gen Y shop operators explain how to capitalize on America’s youngest car-buying generation—soon to be your primary customerRead More
