Morris: Bridging the Understanding Gap February 28, 2022 Steve Morris No Comments Opening a line of communication between you and your insurance adjustor can go a long ways to a happier, healthier relationship.Read More
Recognizing Expectations in Customer Service September 2, 2020 Mike Munzenrider No Comments My retail background always affected my expectations of service—now I know even more, especially when it comes to my car.Read More
A Peek Inside LaMettry's Collision's ADAS Calibration Center August 19, 2020 Mike Munzenrider One Comment The Twin Cities' LaMettry's Collision, through trial and error, created an ADAS calibration center adjacent to one of its body shops.Read More
Creating an Experience March 1, 2015 Kevin Rains No Comments People want to do business with shops that provide more than just repairsRead More
Hire Front Office Staff with Sales Experience July 1, 2010 No Comments Win more repair business by transforming your front office staff into a friendly sales force.Read More
