FenderBender answers all of your questions about following up with customers.

In this episode, Wendy Ott details how her shop, Auto Body Concepts, forged a community amongst its staff and went on to win FenderBender's Best Workplaces. 

Alex Kuang, owner of Redwood City Auto Body in Redwood City, Calif., details how his I-CAR Gold status shop got started calibrating advanced driver-assistance systems, the investments needed, and why he decided to take the plunge. 

In this month's FenderBender Interview Series video, Alex Kuang, owner of Redwood City Auto Body located in the Silicon Valley, talks about how his shop got started in advanced driver-assistance systems calibrations, the investments needed, and how he's already turning a profit. 

Tiffany Menefee, president of Pronto Body Shop in El Paso, Texas, talks with FenderBender about her latest column regarding rental reimbursement from insurance agencies, and how shops can help their insurance adjuster help them.

In this month's FenderBender Interview Series video, Tiffany Menefee, president of Pronto Body Shop, discusses her latest column regarding rental reimbursement from insurance agencies, and how shops can work to forge better relationships with insurance workers.

FenderBender's graphic designer, Fue Vang, and associate editor, Mike Munzenrider, discuss the magazine's new look and upcoming stories for 2021.