DJ Mitchell, vice president of MITCHCO Collision Repair, which he operates with his father, Dave Mitchell, discusses selecting shops for acquisition and how to bring new shops into the fold.
MSO operator DJ Mitchell discusses what can go wrong when leaders avoid having the tough conversations at work. Mitchell knows, from experience, that it's best to address problems before they create new ones.
Sometimes, things just don't work out with certain employees—but it doesn't mean they weren't the right fit. Here are three questions DJ Mitchell says you should ask yourself when considering to rehire a former employee.
Body shops need to understand their insurance partners want and need happy customers that get timely repairs done at a fair price. As insurances companies, they need to understand that most body shops want happy customers, and need to make a reasonable profit for doing a quality repair.
