It’s not a must to hire people with industry experience—tap folks who have skills outside collision repair.

Now that people are getting vaccinated, keep holding on to carry your shop through COVID-19.

A new challenge is keeping up with customers who expect quick and easy.

Apply recently learned lessons to go strong into 2021.

The changes we made this spring and summer are permanent, at least for now.

Why carving out time in your schedule for family isn’t just easy, but imperative.

The COVID-19 pandemic has shown that body shops don’t need to rely on time-honored habits like face-to-face communication nearly as much as previously thought.

How to achieve stellar work flow on your shop floor.

How to adjust on the fly and aid customers during the COVID-19 outbreak.

When writing a job post for your shop, it’s ideal to focus on the unique elements of your business, like benefits such as a company-matching 401(K).

If your shop is struggling with scheduling vehicles, you need to reassess which employees you entrust to that task.

Staying composed as a leader isn’t always easy when your personal life is thrown for a loop, but it helps to take time away from work to refocus.

If you want your staff to learn OEM repair procedures swiftly, it might make sense to add a repair planning technician to your staff.

By negotiating to have vendors train your shop staff on-site, you can help ensure your business’s growth.

If you're a shop operator who occasionally travels, you can ensure your business won't miss a beat by empowering your employees to make decisions.

Before spending hundreds of dollars traveling to an industry event, it’s worth your time to get feedback from others who have attended that event previously.

Examining the value of dedicating specific employees to focus on answering phone calls.

Examining how multi-shop owners can effectively spread out work among their facilities.

By using back-end estimators, your shop may be able to use front-end estimators to make more sales.