As 2018 unfolds and automated vehicles take over, the insurance industry is going to experience drastic changes. And, as a shop owner, you need to understand everything warping the traditional understanding of the shop-insurer relationship.
"In the next five years, I believe you will see the elimination of DRPs," Todd Tracy said. "Insurance companies are going to get out of the bullying business. They're going to put their trust and faith in the repair facilities."
As liability laws are cracking down on more and more body shops every year, protect your shop by ditching the old-school work authorization form and making your guests sign a formal legal contract instead.