Leaving a new customer with a bad taste in their mouth can hurt your business. Elaine Dumler shares some tips to ensure that your customers keep coming back to you.

Education is a must in any shop, so why not designate your very own space in-house? Here’s what you need to do to turn your shop into a training powerhouse.  

Killing two birds with one stone, Tyler Rook is recruiting kids from the local tech high school to aid in the tech shortage, but also stay involved with his community.  

Brian Martin is a huge believer in getting compensated for your paint and materials—so he held his ground when told otherwise by DRPs and experienced a higher profit by doing so.  

"In the next five years, I believe you will see the elimination of DRPs," Todd Tracy said. "Insurance companies are going to get out of the bullying business. They're going to put their trust and faith in the repair facilities."

Mike Kapis offers his advice on ways to better lead a team and keep customers happy with effective communication.

Gary and Jen Fisher’s backgrounds in printing improved their processes and helped strengthen their customer relationships— here’s how.  

Whether it’s through traditional advertising or getting involved in the community, here are some effective ways to educate customers on OEM certifications.

After improving the communication and layout of his shop, the owner of Golden West Collision slashed his cycle time by three days in a little over a year.

Michael Giarrizzo gives his tips on ways to best train your employees, despite their skillsets in the industry.

Build strong relationships with your DRPs by following these six simple steps.