As 2018 unfolds and automated vehicles take over, the insurance industry is going to experience drastic changes. And, as a shop owner, you need to understand everything warping the traditional understanding of the shop-insurer relationship.
Leaving a new customer with a bad taste in their mouth can hurt your business. Elaine Dumler shares some tips to ensure that your customers keep coming back to you.
To help your shop retain its current customers and obtain future referrals, here are a few tips for building a customer-focused newsletter that’s sure to keep you remembered.
Education is a must in any shop, so why not designate your very own space in-house? Here’s what you need to do to turn your shop into a training powerhouse.
Killing two birds with one stone, Tyler Rook is recruiting kids from the local tech high school to aid in the tech shortage, but also stay involved with his community.
Randy Sattler, manager of Rydell Collision Center, presented on a matter during the annual 2017 FenderBender Management Conference that many shop owners have trouble with: making changes stick.
Mitchell’s goal is to store all information recorded during the collision repair process and allow various parties to access it. Here’s everything you need to know about the technology.
Rick Feasel’s tiny staff turnover rate speaks for itself. Always treating his employees right, Feasel offers his simple tips for keeping an upbeat staff.
Brian Martin is a huge believer in getting compensated for your paint and materials—so he held his ground when told otherwise by DRPs and experienced a higher profit by doing so.
"In the next five years, I believe you will see the elimination of DRPs," Todd Tracy said. "Insurance companies are going to get out of the bullying business. They're going to put their trust and faith in the repair facilities."
Whether it’s through traditional advertising or getting involved in the community, here are some effective ways to educate customers on OEM certifications.
After improving the communication and layout of his shop, the owner of Golden West Collision slashed his cycle time by three days in a little over a year.
As liability laws are cracking down on more and more body shops every year, protect your shop by ditching the old-school work authorization form and making your guests sign a formal legal contract instead.
