In light of recent environmental laws and issues in the automotive industry and retail businesses, these two body shops put effort into making their business a friend to the environment.
American Auto Body went from a '90s marketing platform to a modern-day advertising approach to gain new business. Here's how the shop built its 10-year marketing plan.
Larry King, owner of CARSTAR of Port Arthur, co-located at Energy Country Ford, shares how being a part of the CARSTAR network has helped his business.
Sue Ritzman, human resources manager for Nagy’s Collision Centers, shares her approach to getting the best healthcare for her employees and takeaways for independent shops.
Josh Wilson, body shop manager for Fortune Collision Centre, shares what has helped his business offer a streamlined and uniform customer service experience in every location.
With consolidation growing in the industry, CARSTAR has plans to continue to grow by 100 or more shops per year. FenderBender asked Dean Fisher, chief operating officer, what the company’s growth plans are and how charity work fits into those plans.
The 2019 State of Auto Insurance report reveals that insurance companies are starting to closely monitor driver behavior and are offering new policies as a result.
Henry Yach III, body shop owner, describes how he learned to create a shop culture of caring, and how to listen to employees while remaining in the professional environment.
In light of a new estimating tool that introduces Artificial Intelligence (AI) into the estimate writing process for adjusters, collision shop staff remain skeptical.
