If you want your brand to resonate with customers, it’s important to send a message that makes you sound human and compassionate.

Take a virtual tour of a Minnesota shop that separates its production and customer service into two separate facilities.

Two body shop owners outline the costs associated with gaining an OEM certification that are often overlooked. Here's how they took those costs into account and turned a profit.

One shop owner in New Hampshire decided to take a risk and buy a failing collision repair shop. He then turned the business around into a 4 out 5 star-reviewed shop producing over $1 million in revenue.

Despite a full year of leadership transition, Gould Body & Paint still produces over $2 million in annual revenue.

One collision repair shop in Idaho has learned that, despite its long history and loyal customer-base, it needs to stay on top of trends for newer generations and learn to communicate with newer customers.

Chris Paquette, owner of K & E Auto Body & Collision Center, shares his tips to entice employees to stay on at the company and avoid messy HR situations like losing staff.

If you want to create a clear vision for your body shop business, it’s important to put a succession plan in place.

An Oregon production manager took over as a young leader and changed processes in the shop by working to empower his staff.

Examining the key stages to an MSO shop’s life cycle, from budgeting to employee retention.

Examining how shops can avoid any potential data privacy problems.

A marketing expert shares his tips for a small shop operator to evaluate business advertising practices and prevent false promises.

Despite apprehension initially, Jody Gatchell found that using chatbots on his shop’s website made his business more approachable to customers.

Brian Roach did not envision himself in the automotive industry but is now the business and marketing director alongside his cousin, who is the majority owner of the body shop.

A look at the 20 biggest issues that have impacted the collision repair industry during FenderBender’s 20 years in existence.