Michael Soto, 2018 FenderBender Awards nominee and pioneer for his career, traveled from Puerto Rico to the U.S. to start a career with more opportunities. Here have been his keys for becoming a top technician at his shop.
Pay-per-click ad campaigns are nuanced, and the advertisements’ quality scores have a big impact on the effectiveness of the campaign. Here are four things to keep in mind for your digital advertisements.
Leroy Rush, Sherwin-Williams business development manager, and other collision industry veterans share how to eliminate wasted time during the repair process and increase the hours worked on each vehicle.
A man behind the scenes, Heppner Auto Body's facilities maintenance manager has been a driving force behind the six-shop Minneapolis operation's long-term success. That's why Craig Dale is the 2018 FenderBender Award winner in the Wild Card category.
David Aylor, director for active safety testing for IIHS, sat down with FenderBender to discuss the various classifications of autonomous vehicles and what features collision repair shops need to know about.
In order to successfully revamp his shop without incurring significant debt, Tim Kilkeary put into motion a five-year capital reinvestment plan in order to update the facility and the shop’s equipment.
In order to identify your shop’s target demographic and ultimately form an ideal customer profile, it begins with taking an internal look at the shop. Here are five steps to identify your optimal customer.
LiDAR technology on self-driving vehicles requires a certain amount of light reflected back to their sensors in order to detect surrounding objects. And your paint department can compromise that light. Here’s how LiDAR technology and paint interact on autonomous vehicles.
A shop leader should not assume an employee going through a major loss is going to shy away from wanting to talk about it. Psychologist Lisa Kaplin shares tips for how to help an employee through a loss in a thoughtful and appropriate manner.
ABRA Auto Body & Glass has made moves to becoming not only the repairer of choice but the employer of choice. FenderBender sat down with Carmen Thiede, chief people officer for ABRA, and dived further into how the company goes about finding, retaining and developing leaders.
In June 2018, the owner of The Collision Company in Kirksville, Mo., went to court after filing a lawsuit against GEICO insurance for underpaying a repair. Last week, a judge awarded the entire approximately $13,409 the shop owner had estimated the repair to cost.