Michael Soto, 2018 FenderBender Awards nominee and pioneer for his career, traveled from Puerto Rico to the U.S. to start a career with more opportunities. Here have been his keys for becoming a top technician at his shop.
A California shop has been in business for more than 20 years and a large part of their brand’s success has stemmed from partnering with other businesses.
Pay-per-click ad campaigns are nuanced, and the advertisements’ quality scores have a big impact on the effectiveness of the campaign. Here are four things to keep in mind for your digital advertisements.
Leroy Rush, Sherwin-Williams business development manager, and other collision industry veterans share how to eliminate wasted time during the repair process and increase the hours worked on each vehicle.
A man behind the scenes, Heppner Auto Body's facilities maintenance manager has been a driving force behind the six-shop Minneapolis operation's long-term success. That's why Craig Dale is the 2018 FenderBender Award winner in the Wild Card category.
David Aylor, director for active safety testing for IIHS, sat down with FenderBender to discuss the various classifications of autonomous vehicles and what features collision repair shops need to know about.
Travis Fitchie, a 20-year-old shop up-and-comer who turned a shop into a $1 million business, is the 2018 FenderBender Award winner in the Manager category.
There are several factors that could be negatively impacting your shop’s CSI score. Here’s a list of six mistakes to avoid in order to gain 100 percent satisfaction across the board.
In order to successfully revamp his shop without incurring significant debt, Tim Kilkeary put into motion a five-year capital reinvestment plan in order to update the facility and the shop’s equipment.
In order to identify your shop’s target demographic and ultimately form an ideal customer profile, it begins with taking an internal look at the shop. Here are five steps to identify your optimal customer.
You and your staff's soft skills are incredibly important when interacting with customers. Here are five steps for engaging customers in rapport and establishing lifetime clients.
LiDAR technology on self-driving vehicles requires a certain amount of light reflected back to their sensors in order to detect surrounding objects. And your paint department can compromise that light. Here’s how LiDAR technology and paint interact on autonomous vehicles.
Jeff Peevy was announced as the next CIC chairman during CIC in Atlanta, Ga. Peevy shares his thoughts on his leadership term and the process behind choosing a CIC chairman.
A shop leader should not assume an employee going through a major loss is going to shy away from wanting to talk about it. Psychologist Lisa Kaplin shares tips for how to help an employee through a loss in a thoughtful and appropriate manner.
The Collision Industry Conference (CIC) kicked off the first day in Atlanta with an announcement of the next chairman and a discussion of several key issues facing the industry.
ABRA Auto Body & Glass has made moves to becoming not only the repairer of choice but the employer of choice. FenderBender sat down with Carmen Thiede, chief people officer for ABRA, and dived further into how the company goes about finding, retaining and developing leaders.
In June 2018, the owner of The Collision Company in Kirksville, Mo., went to court after filing a lawsuit against GEICO insurance for underpaying a repair. Last week, a judge awarded the entire approximately $13,409 the shop owner had estimated the repair to cost.
