Dave Dunn, owner of Dave's Auto Body in Galesburg, Ill., has perfected the secret to customer loyalty programs: offering a service that the customers want to come back for.
OEM industry leaders discussed the evolution of their collision network programs and the specifics of each, including what is coming down the pipeline, in the second session of the OEM SCRS Repair Technology Summit on Thursday in Las Vegas.
What is likely killing your cycle time the most is your repair planning process. Through interviews with the nation’s top operations and statistical data culled from the FenderBender Industry Survey, here are five repair planning strategies you should implement immediately to achieve ultimate throughput.
The Collision Industry Conference meeting in Las Vegas kicked off on Tuesday, highlighted by presentations on industry organizations raising funds for disaster relief.
A Hawaii repair shop owner and Scott Biggs, CEO of Assured Performance Network outline the leading mistakes that shop owners can make when it comes to OE certifications.
A shop owner in North Carolina saw a need to gain more online customer traffic and spread the word of his business. Here’s how he competed with a digital marketing campaign.
Employees might disagree but the key is staying cool in the face of workplace conflict. Jan Fox of Fox Talks, shares her approach to using verbal de-escalation in the face of conflict.
A shop could be experiencing increased cycle time and delays in the repair, if a shop role is missing. Steve Morrow and Will Latuff outline how to create and write a new job role for your shop.
A California shop has been in business for more than 20 years and a large part of their brand’s success has stemmed from partnering with other businesses.
Tom Tylka opened his body shop in the 1980s and since has grown to operate five locations that operation like a franchise—without the corporate feel. Here's how he built his ideal shop culture across several locations.
Michael Soto, 2018 FenderBender Awards nominee and pioneer for his career, traveled from Puerto Rico to the U.S. to start a career with more opportunities. Here have been his keys for becoming a top technician at his shop.
Pay-per-click ad campaigns are nuanced, and the advertisements’ quality scores have a big impact on the effectiveness of the campaign. Here are four things to keep in mind for your digital advertisements.
