Melissa Steinken

Mitchell Family Parts Ways with JHCC

September 11, 2019

Dave Mitchell and DJ Mitchell are leaving the regional MSO Joe Hudson's Collision Centers to start their own shop venture.

Filling the Collision Industry's Skills Gap

September 1, 2019

Melissa Steinken

No Comments

Employment experts share how shops can leverage national workforce resources to combat the technician shortage.

2019 FenderBender Awards: Greg Downer

September 1, 2019

Melissa Steinken

No Comments

By clearly detailing necessary shop processes, this Minnesota shop manager has won over customers and coworkers alike.

2019 FenderBender Awards: Marie Peevy

September 1, 2019

Melissa Steinken

No Comments

Marie Peevy has dedicated over 13 years of her time in the collision repair industry to mentoring others, offering training support and raising money for scholarships.

How I Work: Rochelle Gotsdiner

September 1, 2019

Melissa Steinken

No Comments

This manager stepped in to help her family out and turned the shop around.

UTI Combines Skills Education with On-the-Job Training

August 29, 2019

Melissa Steinken

No Comments

The U.S. Department of Labor estimates that, by 2026, there will be more than 1.2 million job openings (100,000 per year on average) in the transportation sector.

Gaining Cash Flow from Glass Repair

August 27, 2019

Melissa Steinken

No Comments

By adding glass repair, your shop can virtually guarantee itself a consistent stream of work.

Boosting Shop Business with Two-Way Texting

August 27, 2019

Melissa Steinken

No Comments

One SMS messaging company, Podium, shares how to implement and use a two-way texting platform to decrease time spent talking with customers and increase the ease of their experience.

How to Think Ahead for Your Business

August 2, 2019

Melissa Steinken

No Comments

Here’s how to form an exit plan early in the life of your business and make your shop a valuable, transferable asset.

Delivering a Verbal Business Pitch

August 1, 2019

Melissa Steinken

No Comments

A body shop can stand out in a crowd to potential employees and customers with an engaging, short and meaningful business speech.

Q&A: Marketing in Modern Times

August 1, 2019

Melissa Steinken

No Comments

Fix Auto marketing and business development executives share insight behind the growing brand’s marketing approach.

Making Your Shop Accessible to All

August 1, 2019

Melissa Steinken

No Comments

A career expert and shop owner share how a body shop can become more accessible to workers and customers with disabilities, ultimately tapping into a workforce that is 26 percent of the U.S. population.

How to Become a Great Leader

August 1, 2019

Melissa Steinken

No Comments

Being a great leader means occasionally taking a step back and re-evaluating your procedures.

Benefiting from Negative Reviews

August 1, 2019

Melissa Steinken

No Comments

Patrick O’Neill fine-tuned a process of responding to customer reviews that resulted in a 4.9-star rating for his facility.

How I Work: Daniel Johnson

August 1, 2019

Melissa Steinken

No Comments

Daniel Johnson, owner of Cline Collision Repair LLC, focuses on the big picture both financially and personally in his body shop.

5 Steps to Presenting Your Brand

August 1, 2019

Melissa Steinken

No Comments

If you want to make outside sales calls beneficial for your business, you need to keep visits brief.

Making a Family Shop Stand Out

August 1, 2019

Melissa Steinken

No Comments

Steve Kielow, manager for Degrazia’s Auto Body, spends every day showing how a family-run business can offer more than corporate shops.

Q&A: Average LOR for Repairable Vehicles: Q1 2019

August 1, 2019

Melissa Steinken

No Comments

Dan Friedman, assistant vice president in replacement and leisure division of Enterprise Rent-A-Car, says that the best-in-class shops are the ones leveraging scheduling tools and training.

5 Steps to Bulletproof File Building

July 31, 2019

Melissa Steinken

No Comments

asTech executive Frank Terlep shares five steps for ensuring that your shop documents all the little details that could make or break a legal case.

The Impact of Litigation Among Diagnostic Tool Providers

July 31, 2019

Melissa Steinken

No Comments

In light of recent litigation between AirPro Diagnostics and asTech, FenderBender dived into how diagnostic tools work and what it means for the industry at large.

Pinpointing the Right Community Partner

July 29, 2019

Melissa Steinken

No Comments

Branning Collision Centers has perfected how to partner with local nonprofit organizations and charities to increase the shop’s presence in the community.

CIC Day 1 Highlighted by Veteran Hiring Presentation

July 25, 2019

Melissa Steinken

No Comments

The crowd in Indianapolis on Wednesday was provided with tips for hiring military veteran employees, including seeking out resources like the American Job Center Network.

Snap Shop: Referral Collision

July 5, 2019

Melissa Steinken

No Comments

Take a virtual tour of a Minnesota shop that separates its production and customer service into two separate facilities.

Building a Trustworthy Brand

July 1, 2019

Melissa Steinken

No Comments

If you want your brand to resonate with customers, it’s important to send a message that makes you sound human and compassionate.

Going for Glass Repair Gold

June 27, 2019

Melissa Steinken

No Comments

DeWayne White, collision center director for Tom Bush Collision Center, shares how he found the right fit for a glass repair vendor, overall increasing repair quality.

PREMIUM CONTENT FOR SUBSCRIBERS ONLY

ARTICLES