Heather Glaser, sales and marketing and human resources manager for Glaser’s Collision Centers, works wherever she is needed, but also finds time each year to give back to those who have helped her business or country.
In order to identify your shop’s target demographic and ultimately form an ideal customer profile, it begins with taking an internal look at the shop. Here are five steps to identify your optimal customer.
OEM industry leaders discussed the evolution of their collision network programs and the specifics of each, including what is coming down the pipeline, in the second session of the OEM SCRS Repair Technology Summit on Thursday in Las Vegas.
What is likely killing your cycle time the most is your repair planning process. Through interviews with the nation’s top operations and statistical data culled from the FenderBender Industry Survey, here are five repair planning strategies you should implement immediately to achieve ultimate throughput.