Rick Sacha was nominated for the 2015 FenderBender Awards for his expertise in customer service and community involvement. Here are his tips for standing out from the competition.
Two controversial parts bills in Rhode Island were recently passed into law. here's an inside look at how the bill moved through the Rhode Island legislature.
In order to identify your shop’s target demographic and ultimately form an ideal customer profile, it begins with taking an internal look at the shop. Here are five steps to identify your optimal customer.
Automakers, industry organizations and legislators have recently become vocal in the OEM vs. aftermarket part conversation. Here’s what reignited the debate, and how each side of the discussion is arguing its respective case.
The Kansas Auto Body Association plans to provide relief to in-state shops. President Jeff Oldenettel spoke with FenderBender about the goals for the newly formed association and the training it plans to bring to Kansas.
Aaron Schulenburg, executive director for the Society of Collision Repair Specialists, shares some facts in the OEM vs. aftermarket part debate that you can use when speaking with customers or negotiating with insurance companies.
Take a virtual tour of Minor Wreck Express, which prides itself on remaining technologically ahead of the times and effectively promoting its brand in a small town.
Subaru expects to be able to onboard 650 collision centers for its certified program by the end of 2019. Here are more program details shops need to know about.
Barry Stephens spends his days taking a step back from the day-to-day management while still remaining abreast of changes in the industry—all done by not letting doubters in the industry get him down.
Experience in the field isn’t always necessary, especially for front office and customer-facing jobs. Find out what’s important to you in someone that’s working with your customers and find ways to identify those skills in interviews
A Michigan shop launched a scavenger hunt for customers as a new marketing tactic. Here's how the shop owners put the competition together (with minimal effort) and made it go viral.
American Auto Body went from a '90s marketing platform to a modern-day advertising approach to gain new business. Here's how the shop built its 10-year marketing plan.
In order to balance managing nine Fix Auto USA locations and networking in the industry, Shelly Bickett relies on an organized schedule. She breaks down her typical day.
An expert from Southwest Airlines—renowned for its drive to satisfy customers—spoke with FenderBender on how to make customer service a high standard in your shop.
CCC Information Services and Mazda North American Operations are working together to address vehicle safety, which could help body shops to better serve their customers.
Mike Anderson spoke with FenderBender to share how he stepped out of his comfort zone to lead by action steps. These are his four best tips for becoming a top-notch leader.
