ARTICLES

Uncorking a Growth Spurt

How a collision manager turned an operation around by reshuffling his roster of technicians, bringing in new shop technologies, and maintaining the shop’s razor-sharp focus on high-quality, truly OEM-grade repairs. 
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Getting Out of the Elements

The father-son duo at Fischer Body Shop sought to improve their customer service and write more accurate estimates in a more comfortable environment. The solution? Combining two shops into one, and adding a drive-through estimating lane.
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