How a collision manager turned an operation around by reshuffling his roster of technicians, bringing in new shop technologies, and maintaining the shop’s razor-sharp focus on high-quality, truly OEM-grade repairs.
The father-son duo at Fischer Body Shop sought to improve their customer service and write more accurate estimates in a more comfortable environment. The solution? Combining two shops into one, and adding a drive-through estimating lane.
On any given day, customers and employees get stressed, and everything can go awry. Here are three strategies for managing the human condition to your shop’s benefit.