How a collision manager turned an operation around by reshuffling his roster of technicians, bringing in new shop technologies, and maintaining the shop’s razor-sharp focus on high-quality, truly OEM-grade repairs. 

Barry Roopnarine, a high school collision repair instructor in New York City, is working to build a better future for the industry.

Five quick tips to help your business save this tax season

The father-son duo at Fischer Body Shop sought to improve their customer service and write more accurate estimates in a more comfortable environment. The solution? Combining two shops into one, and adding a drive-through estimating lane.

How an annapolis dealership made collision repair an essential, thriving part of its business

Practical tips for reaching a growing multicultural customer base

Using insurance experience to build a profitable collision repair operation

Bob Loro, owner of Loro Auto Works Collision Repair Center in suburban Chicago, built the kind of body shop he dreamed of as a kid.

On any given day, customers and employees get stressed, and everything can go awry. Here are three strategies for managing the human condition to your shop’s benefit.

Trevor Horton explains how Caliber Collision in Encinitas, Calif., takes care of customers beyond fixing cars

Simple steps for creating a conflict-free company culture

Gerber Collision had to clear numerous challenging hurdles to break into downtown Seattle. Would the move prove too costly?

Scott Britt is an IT director helping a Georgia-based MSO add locations and dramatically increase revenue

Strategies from top customer-focused companies outside of collision repair

Jose Portillo is an Audi Academy-certified tech with a preference for working on aluminum-bodied vehicles