Senior-level leaders not only know how to lead, but also how to stimulate leadership qualities in their employees. So when took over her father's shop, she looked to inspire employees to follow the confidence she displayed as a leader.
When the ego is abandoned, two things happen: It creates a more human connection between leaders and their teams, and it fosters an environment where people are fearless, as well. In hierarchical relationships, a fearless environment is not just important for the growth of a business—it’s essential.
Patrick Leddin, a professor for the managerial studies program at Vanderbilt and a senior consultant for FranklinCovey, bases his seminars and classes around four main tenets of what makes for a great leader. Here's a brief breakdown.
The way you walk, the tone of your voice, the look in your eye—these are all signals read by the people around you. And based on those cues, employees will model the behavior and perform at varying levels. Patti Wood says you can model an inspiring leader by asking yourself these three simple questions.
I-CAR put together a plan for addressing the top concerns raised by collision repairers, OEMs and insurers. CEO and president John Van Alstyne spoke with FenderBender to break down I-CAR’s plan for 2019.
David Aylor, director for active safety testing for IIHS, sat down with FenderBender to discuss the various classifications of autonomous vehicles and what features collision repair shops need to know about.
Noted leadership author and speaker Jessica Pettitt wrote an entire book on forming better connections with employees. As a condensed version, here’s a flowchart Pettitt uses as a guide to more meaningful conversations.
Robert Molina built a $12 million body shop beloved by his Miami community by investing in people and technology and instituting a customer-first mentality. Here's how he built his massive, technologically advanced operation.
As part of its 2019 programming overhaul, I-CAR will visit shops annually to conduct ongoing assessments and advise on knowledge and skills gaps that exist within the shop. The idea is to require live or web training for new certifications, but only an assessment for certification retention.
As part of its overhaul in 2019 programming, I-CAR will restructure its online training schedule and offerings in order to offer more opportunities for web classes and reduce redundancy between web and live training.
For this series, FenderBender interviewed I-CAR CEO and president John Van Alstyne about the various changes collision repairers can expect from I-CAR in 2018. One of the biggest changes will be reducing the redundancies that overlap between various I-CAR courses.
ABRA Auto Body & Glass has made moves to becoming not only the repairer of choice but the employer of choice. FenderBender sat down with Carmen Thiede, chief people officer for ABRA, and dived further into how the company goes about finding, retaining and developing leaders.
One of the best ways to beat the technician shortage and win against the collision repair industry’s giants is to keep your shop’s tools and technology updated. Here’s a seven-step plan for building a technology and tools budget.
With information culled from the inaugural FenderBender Industry Survey, here's a statistical breakdown of what what technology, tool and equipment investments are driving the most profitable collision repair shops.
For years, it was practically unheard of for a body shop to specialize in a specific brand. But following the norm isn’t really Kye Yeung’s style, and his 34,000-square-foot, $6.5 million facility is living proof that you don’t need to. Here's how he realized his vision.
After Angela Chmura stepped into a leadership role at Goff’s Collision Repair Centers, transforming the shop culture and positioning her MSO as an ideal business partner in her market was a task that took several years of planning. Here's how she established her vision and became a go-to body shop in the Wisconsin market.
For years, there was little oversight of appraisers in North Carolina. Now, new language from House Bill 1007 incorporated into the budget bill states that the insurance commissioner must enforce laws regarding third-party claims.
Every business is different—but the numbers that affect shops are universal. And knowing how to monitor and improve KPIs is an art. Courtesy of three standout shop operators and information culled from the 2018 FenderBender Industry Survey, here’s your guide for tracking KPIs.
As 2018 unfolds and automated vehicles take over, the insurance industry is going to experience drastic changes. And, as a shop owner, you need to understand everything warping the traditional understanding of the shop-insurer relationship.