ARTICLES

Refine Your Production Process to Increase Throughput

While his father oversaw the evolution of the DRP, Tyler Scott Graham oversaw the evolution of the shop’s production process, and now those two styles have coalesced at the $3.5 million shop. Graham’s father credits the shop’s 60 percent rise in sales over the past five years to his son’s rigorous pre-production process.
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The 4 Tenets of a Great Leader

Patrick Leddin, a professor for the managerial studies program at Vanderbilt and a senior consultant for FranklinCovey, bases his seminars and classes around four main tenets of what makes for a great leader. Here's a brief breakdown.
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5 Steps to Perfect Repair Planning

What is likely killing your cycle time the most is your repair planning process. Through interviews with the nation’s top operations and statistical data culled from the FenderBender Industry Survey, here are five repair planning strategies you should implement immediately to achieve ultimate throughput.


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Improve Your Body Language at Work

The way you walk, the tone of your voice, the look in your eye—these are all signals read by the people around you. And based on those cues, employees will model the behavior and perform at varying levels. Patti Wood says you can model an inspiring leader by asking yourself these three simple questions.


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Create a Fearless Environment for Your Employees

When the ego is abandoned, two things happen: It creates a more human connection between leaders and their teams, and it fosters an environment where people are fearless, as well. In hierarchical relationships, a fearless environment is not just important for the growth of a business—it’s essential.
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The Specialist

For years, it was practically unheard of for a body shop to specialize in a specific brand. But following the norm isn’t really Kye Yeung’s style, and his 34,000-square-foot, $6.5 million facility is living proof that you don’t need to. Here's how he realized his vision.


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