For years, it was practically unheard of for a body shop to specialize in a specific brand. But following the norm isn’t really Kye Yeung’s style, and his 34,000-square-foot, $6.5 million facility is living proof that you don’t need to. Here's how he realized his vision.
After Angela Chmura stepped into a leadership role at Goff’s Collision Repair Centers, transforming the shop culture and positioning her MSO as an ideal business partner in her market was a task that took several years of planning. Here's how she established her vision and became a go-to body shop in the Wisconsin market.
For years, there was little oversight of appraisers in North Carolina. Now, new language from House Bill 1007 incorporated into the budget bill states that the insurance commissioner must enforce laws regarding third-party claims.
Every business is different—but the numbers that affect shops are universal. And knowing how to monitor and improve KPIs is an art. Courtesy of three standout shop operators and information culled from the 2018 FenderBender Industry Survey, here’s your guide for tracking KPIs.
As 2018 unfolds and automated vehicles take over, the insurance industry is going to experience drastic changes. And, as a shop owner, you need to understand everything warping the traditional understanding of the shop-insurer relationship.
As an independent body shop, you have opportunities larger companies are often too big to truly capture—as long as you’re willing to connect with your community. Here’s the independent’s guide for becoming your market’s go-to, trusted collision repair shop.
When choosing the right rivet guns for your shop, your local market must be evaluated; OEM procedures must be consulted; various guns that are suited for flow form or blind rivets, grounded or threaded studs, aluminum or steel bodies must be reviewed. In the end, your selection should satisfy almost any repair procedure on any make.
Does your company resemble what you set out to accomplish from the beginning? Are you the leader you wanted to become? Are your employees part of a realized vision? Here are lessons from three top shop operators who had an idea, a plan and the diligence to realize their visions.
As Tesla moves away from live classroom training to reduce costs and improve training accessibility, I-CAR predicts a future collision repair training environment that is online-based. Here’s what you can expect from I-CAR’s online training platform, which will be combined with a live classroom demonstrations and could very well reflect OEMs’ shift into online training.
In December, FenderBender spoke with three standout marketing professionals in the collision repair business to get their book recommendations for improving marketing at small businesses. Here are 11 more book suggestions.
Managing paint and materials sales and costs requires careful attention to KPIs and a unified team effort. Ensure profitability is part of shop culture by discussing these numbers with your team, from the paint department to the estimators.