Luther collision & glass works closely with its 26 partner dealerships to educate customers. The Luther specialty? Getting customers back through the body shop doors when they need a repair.
Patrick Gray, a young shop manager with a surprisingly long track record in the industry, focuses on time metrics and bold moves to improve repair performance.
The body shop at Gullo Toyota in Conroe, Texas, has reduced its cycle time from 12 days to eight—with a goal to get it down to six. Gullo Toyota is doing that by doing what Toyota does best: reducing waste and getting lean.
After four years as partners and a tough-but-amicable split, dealer shop Mercedes Collision Center and indy repairer Valley Paint & Body are taking steps to grow their businesses on their own terms.
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