How Kim Parson’s commitment to her employees has helped grow her shop into a $12.5-million-a-year operation

"I’ve done this by focusing on one principle: quality."

How Brian Milosch took his dealership’s new collision center from an environmental hazard to a beacon of customer care and money-saving efficiency.

A look inside the Repair Plan Network, a group of shops that have found an edge in today’s competitive fight for market share.

"I knew in my gut that I could run this shop. This is my home. If I want to go to work for 10 hours a day, I want to give it 110 percent."

"For a production manager, I think the key is being proactive versus reactive."

The story behind Steele Auto Body, the collision repair business that helped fulfill all of Bill Steele’s custom ambitions.

"The efficient system that we’ve incorporated—our standard operating procedures—are vital to turning out a quality repair every time."