Tiffany Menefee, the owner of Pronto Body Shop in El Paso, Texas, is a former insurance adjuster. She recently spoke with FenderBender about her shop's unique approach and where the relationship often breaks down between body shops and insurers.

In the inaugural episode of the FenderBender Interview Series, Illinois shop owner Mark Probst breaks down how he's moved past his supposed limitations in a small market to reach more customers.