This is Pt. 1 of MSO owner Kevin Rains talking about how he hired his chief operating officer, Keith Foster. Rains discusses his thought process in selecting Foster, the arrangements they've made to forge a working relationship, why it's worked so far, and more. Pt. 2 will be on next week's CollisionCast.
The Boyd Group further outlined its plans to take action after terminating multiple employees in its Seattle market last week after screenshotted images surfaced with team members on a virtual meeting that included a racist reference
Gerber Collision & Glass has apologized and terminated members of its management team in its Seattle, Wash., market after racist photos depicting a marketing manager wearing blackface during a virtual conference call this week were obtained by FenderBender and distributed on Twitter.
Aaron Marshall, widely recognized as an authority on implementing lean processes at body shops, recently joined FenderBender editorial director Anna Zeck for a webinar focused on offering tips for efficient shop floor workflow.
For this episode of the FenderBender Interview series, the magazine staff unearthed additional footage from Probst Auto Body, Inc. owner Mark Probst, in which he talks about how to raise your labor rate, improve your shop's reputation, and more.
In this month's FenderBender Interview, columnist and shop owner Kevin Rains discusses the steps he's taken to improve his business' growth, as well as how to strike the right balance between showing vulnerability and motivating employees after a hard year.