Anna Zeck

Connect with Customers

November 5, 2018

Anna Zeck

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Four ways for maintaining excellent customer communication throughout the repair process

Cruel Winter

October 10, 2018

Anna Zeck

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When a record winter derailed his new shop’s opening, Tom Martin was forced to get creative to accommodate the loss

How to Add Videos to Your Website

January 2, 2018

Anna Zeck

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How to increase your SEO rankings and sales conversions by utilizing videos

The Devil in the Details

December 22, 2017

Anna Zeck

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How to get the most return on your detail department

Seven Steps to Better CSI Survey Data

December 20, 2017

Anna Zeck

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The keys to receiving more CSI surveys—with stronger, more usable data

Company-Issued Smartphones

December 1, 2016

Anna Zeck

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A primer on equipping your shop staff with smartphones for professional use

How to Manage Employee Complaints

November 1, 2016

Anna Zeck

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A step-by-step guide for effectively responding to the concerns of your team

CIC: Ford to Discuss F-150 Collision Repair Procedures

October 11, 2016

Anna Zeck

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Profiting from Wheel Alignments

October 1, 2016

Anna Zeck

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How to market wheel alignments to create an additional revenue stream

5 Principles to a Learning Culture

October 1, 2016

Anna Zeck

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How to cultivate qualities in your shop that lead to a learning culture

Three Inspiring Books to Become a Better Leader

September 1, 2016

Anna Zeck

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Top shop operators explain the takeaways from their favorite reads

How to Keep a Customer Through a Total

September 1, 2016

Anna Zeck

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Keys to ensuring a pleasant repair experience for total loss customers

Proper Goal Setting

August 1, 2016

Anna Zeck

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Tips for creating achievable goals from a high-performing shop owner

4 Ways to Make Use of Length of Rental Data

August 1, 2016

Anna Zeck

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How to utilize length of rental data to enhance customer service and increase operating efficiencies

Parts Procurement Systems as an Efficiency Gain

July 1, 2016

Anna Zeck

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Adding profitability and efficiency with electronic parts procurement systems

A Process for Simplifying Your Collision Repair Mapping Process

July 1, 2016

Anna Zeck

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Jim Siegfried details the mapping process in his shop, which he says has increased communication among technicians, reduced supplements and boosted customer service.

Five Ways to Get the Most Out of Your P&M Calculator

July 1, 2016

Anna Zeck

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How to effectively use a paint and materials calculator in your shop

How to Lead with Integrity

June 1, 2016

Anna Zeck

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Five steps to turning leadership into a tangible, measurable skill that you can track like a KPI

Diversifying with Spray-on Bedliners

June 1, 2016

Anna Zeck

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Spray-on bedliners as a value-added service

Ed. Foundation Makes Employment New Focus

May 1, 2016

Anna Zeck

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Brandon Eckenrode, director of development for the Collision Repair Education Foundation, discusses the company’s new focus on creating employment opportunities