Five steps to turning leadership into a tangible, measurable skill that you can track like a KPI

Eric Johnson, regional manager for LaMettry’s Collision in Minn., added a scheduling manager, focused on “good” WIP and increased sales.

As vehicle technology continues to evolve, educating consumers is more important than ever.

Armed with his dad’s guidance and dealership knowledge, Zack Newman had a very specific plan in mind from the start: eschew DRPs and cater to those two dealerships, all with the goal of having them send repair work his way. And, five years later, with a $1.8 million, eight-employee, 5,000-square-foot shop, that’s exactly how he did it.

Is your shop ready to add a new revenue stream with ancillary products or services?

Why flexibility is key to overcoming challenges.

Four ways for maintaining excellent customer communication throughout the repair process

When a record winter derailed his new shop’s opening, Tom Martin was forced to get creative to accommodate the loss

How to get the most return on your detail department

The keys to receiving more CSI surveys—with stronger, more usable data

A primer on equipping your shop staff with smartphones for professional use

A step-by-step guide for effectively responding to the concerns of your team

How to market wheel alignments to create an additional revenue stream

How to cultivate qualities in your shop that lead to a learning culture

Top shop operators explain the takeaways from their favorite reads

Tips for creating achievable goals from a high-performing shop owner

Adding profitability and efficiency with electronic parts procurement systems

How to effectively use a paint and materials calculator in your shop

How to utilize length of rental data to enhance customer service and increase operating efficiencies