Gerber Collision & Glass has apologized and terminated members of its management team in its Seattle, Wash., market after racist photos depicting a marketing manager wearing blackface during a virtual conference call this week were obtained by FenderBender and distributed on Twitter.

Tiffany Menefee, the owner of Pronto Body Shop in El Paso, Texas, is a former insurance adjuster. She recently spoke with FenderBender about her shop's unique approach and where the relationship often breaks down between body shops and insurers.

In the inaugural episode of the FenderBender Interview Series, Illinois shop owner Mark Probst breaks down how he's moved past his supposed limitations in a small market to reach more customers.