Anna Zeck

Are You Compliant?

June 27, 2019

Anna Zeck

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What might surprise you about workplace safety.

FenderBender Interview Series: Mark Probst, Part 2

June 19, 2019

Anna Zeck

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For this episode of the FenderBender Interview series, the magazine staff unearthed additional footage from Probst Auto Body, Inc. owner Mark Probst, in which he talks about how to raise your labor rate, improve your shop's reputation, and more.

The Difficulty of Leadership

June 11, 2019

Anna Zeck

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Why it's ultimately worth putting in the work.

FenderBender Interview: Kevin Rains

May 22, 2019

Anna Zeck

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In this month's FenderBender Interview, columnist and shop owner Kevin Rains discusses the steps he's taken to improve his business' growth, as well as how to strike the right balance between showing vulnerability and motivating employees after a hard year.

Diversifying Your Business the Right Way

May 1, 2019

Anna Zeck

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Is your shop ready to add a new revenue stream with ancillary products or services?

Taking Tips from Industry Leaders

April 30, 2019

Anna Zeck

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Learning from industry leaders can aid any shop operator.

FenderBender Interview: Tiffany Menefee

April 17, 2019

Anna Zeck

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Tiffany Menefee, the owner of Pronto Body Shop in El Paso, Texas, is a former insurance adjuster. She recently spoke with FenderBender about her shop's unique approach and where the relationship often breaks down between body shops and insurers.

Reflecting and Moving Forward

March 28, 2019

Anna Zeck

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While the collision repair industry is in a constant state of change, one thing remains the same: it’s fueled by passionate leaders.

FenderBender Interview Series: Mark Probst

February 20, 2019

Anna Zeck

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In the inaugural episode of the FenderBender Interview Series, Illinois shop owner Mark Probst breaks down how he's moved past his supposed limitations in a small market to reach more customers.

Learn from Disaster

February 19, 2019

Anna Zeck

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Natural disasters that virtually every corner of the country deal with underscore the importance of body shop's putting systematic processes in place.

Reducing WIP to Make Profits

February 3, 2019

Melissa Steinken and Anna Zeck

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Eric Johnson, regional manager for LaMettry’s Collision in Minn., added a scheduling manager, focused on “good” WIP and increased sales.

A Case for Education

February 1, 2019

Anna Zeck

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As vehicle technology continues to evolve, educating consumers is more important than ever.

How to Build Dealership Relationships

January 2, 2019

Anna Zeck

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Armed with his dad’s guidance and dealership knowledge, Zack Newman had a very specific plan in mind from the start: eschew DRPs and cater to those two dealerships, all with the goal of having them send repair work his way. And, five years later, with a $1.8 million, eight-employee, 5,000-square-foot shop, that’s exactly how he did it.