Articles by Britt Johnsen

Seeing Is Believing

Including a virtual tour on your shop’s website will open up your facility to potential customers and insurance partners, boosting their confidence in your business and giving you a leg up on competition.
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A Leader In Safety

Amid a rash of OSHA inspections, Kurt Danielson turned the tables by inviting inspectors to his business. In the process he boosted morale and shop productivity, and put his shop in the industry’s top tier for safety.
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Back from the Brink

Trubilt Collision Center was struggling with employee theft and had hit a sales plateau. Then Jerry Salter brought on his son and daughter full time. Now the family-run business is growing again, thanks to more efficient processes and new initiatives.
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A Winning Niche

David Nordeen and Steve Vlaszof have achieved millions in sales, double-digit manufacturer certifications, and industry recognition through hard work, solid relationships and a tight focus on a niche market.
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Committing to a New Culture

When the leaders of Pohanka Collision Centers began blueprinting, they also committed to changing the company’s culture. The result? Cycle time dropped, revenue increased, and customer satisfaction index scores passed 95 percent.
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