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1018Digital EditionOnline Edition

Building a Winning Culture Across Multiple Locations

6 CSI Mistakes to Avoid in Your Shop

Benefitting from Area Partnerships

Snap Shop: Campus Body Salon

6 Steps to Becoming the Leader Your Shop Needs

8 Overlooked Ways to Increase Touch Time

Inside I-CAR’s 2019 Overhaul

7 Key Elements to Effective Onboarding

How I Work: Mike Maddox

How to Best Present Repairs to Insurers

The Key to Effective Processes

The Levels of Vehicle Autonomy and Safety

Authors (sorted by last name)

A

Sara Aase
Darrell Amberson
Mike Anderson

B

Travis Bean
Kelly Beaton
Janice Bitters
Jason Boggs
Caitlin Burgess

C

Stefanie Carano
Sherry Collins
Tess Collins
Ryan Cropper

D

Jennifer Derryberry
Holly Dolezalek
Joe Dysart

E

Noura Elmanssy
Bryce Evans

F

Rick Finney
Ray Fisher
Tom Franklin
Suzy Frisch
Peter Funk

G

Louis Garcia
Jason Garfoot
Jason Garfoot

H

David Houfek
Anna Husted

J

Britt Johnsen
Brit Johnsen
Andrew Johnson

K

Tom Kaiser
Jeff Knoespel

L

Brandon Lowder
Elyse Lucas
Lisa Lupo

M

Aaron Marshall
Mike Mavec
Erik McClanahan
Courtesy Mike
Elizabeth Millard
DJ Mitchell
Nicole Monson
Mike Morgan
Steve Morris

N

Nichol Nelson
Jennifer Niemela
Chuck Nowlen

O

Karen Olson

P

Jon Parker

R

Kevin Rains
Erika Rasmusson
Carin Rosengren
Ben Ross

S

Kathleen Sandoval
Sarah Schneekloth
Trish Serratore
Kaylee Shields
FenderBender Staff
Melissa Steinken
Ed Sullivan

V

Alex Van Abbema
Alex Van Abbema

W

Kiley Wellendorf
Kiley Wellendorf
Jake Weyer

Y

John Yoswick

Z

Anna Zeck
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