Nick Schoolcraft, president of Phoenix Solutions Group, advises shops to change their narrative during the coronavirus crisis to let customers know they're available without overloading them with information. Here's how to conduct a successful email campaign to stay in front of your customers.

This week's 3-minute, auto industry news report features updates on PPP reform, the 2020 SEMA Show, and the revamped NORTHEAST event.

This week's 4-minute, auto industry news report features an update on efforts by Congress to provide small business owners like body shop operators additional financial aid during the COVID-19 pandemic.

DJ Mitchell, vice president and co-owner of MITCHCO Collision Repair, is back for this month's podcast episode to share his advice on how shop operators can successfully guide their staff through turbulent times.

Greg Lobsiger, owner of Loren's Body Shop, discusses why going lean is still important for shops today and how he grew his shop from $1.3 million with six employees to close to $3 million with only nine employees.

This week's 3-minute, auto industry news report features updates on OSHA's requirements for reporting COVID-19 cases in workplaces.

Patrick Gray, the owner of Sunn West City's Auto Body in Arizona, a shop with a 98.6 CSI score, explains the importance of in-house training these days, due to factors like changes to materials being used.

This week's 3-minute, auto industry news report features updates on key industry events scheduled for later in 2020.

Marketing expert Megan Williams explains how shops can utilize the latest craze in marketing: geofencing, through highly targeted digital advertising.