Every business is different—but the numbers that affect shops are universal. And knowing how to monitor and improve KPIs is an art. Courtesy of three standout shop operators and information culled from the 2018 FenderBender Industry Survey, here’s your guide for tracking KPIs.
How closely do you follow OEM repair procedures? The costs of not having the repair instructions and not following them are far greater than the cost of a subscription to the information, Steve Morris said.